FAQ

About beekeeb

beekeeb is a tiny store operated by 1 person in Hong Kong. The goal is to iterate and improve the aesthetics and ergonomics of custom DIY mechanical keyboards.

Shipping

How much is the shipping fee?

The shipping fee for untracked airmail (or other better shipping methods) via Hong Kong Post is included.

Alternatively, you can upgrade to “ePacket / Registered Airmail”. For this shipping method, ePacket or registered airmail will be used, depending on the destination.

A free upgrade to “ePacket / Registered Airmail” will be provided for orders >= $50.

When will I receive the products?

For products without lead time, I ship it within 1 working day. Officially, it takes another 7-14 working days to arrive. In many cases the actual shipping time is faster.

Do you ship to my country?

The products can shipped to the following countries: Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Gibraltar, Great Britian (United Kingdom), Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, Spain, South Korea, Sweden, Switzerland, and United States. Please contact me if you want to ship to other destinations.

Taxes and Duties

You are responsible to pay import taxes, customs duties, or a brokerage (handling) fee for your order.

Products

Do you have provide warranty and support?

Sorry, no. All parts, prototypes, and products are not designed for consumers. They are provided without warranty of any kind. Please visit keyboard communities such as /r/MechanicalKeyboards, Deskthority, and geekhack.

Are the unpainted resin 3D printed parts in white?

UV-cured resin is not as white as paints. A raw, unpainted resin is pale yellow in color.

Do you have accurate measurements?

Measurements are for reference only. I measure by hand with a digital caliper. One of the most important measurements is the holes for keys switches. For instance, switch plates are tested physically to make sure the switches can be hold tightly, but not too loose. In this shop, a tight switch hole is preferable. Optionally, you might need to sand the hole.